Meet Our Team: Tessa Hathaway

What do you do at UNE Online?

I’m a Student Support Specialist for the Master of Social Work program.

Where are you from?

I grew up in Pittsfield, Maine, and I’ve lived in the Bangor area for the past 4 years.

What’s your favorite dessert?

Anything chocolate – preferably something involving frosting or peanut butter.

What is the best professional advice you’ve received?

It’s not my responsibility to make others responsible.

Read more: Confessions of a Student Support Specialist – The Top 3 Issues that Online Students Face

What’s your favorite thing about living in Maine?

The seasons! And the accessibility – it’s easy enough to get to other states, and also easy to go to another country!

What’s your motto?

Worrying makes you suffer twice.

Do you have a secret talent?

Finding the best breakfast sandwiches (pro tip: in Portland, it’s at Coffee Me Up).

What’s your ideal Sunday?

Grocery shopping for the week, getting take out, then alternating between watching shows and napping all day.

What’s your favorite part of being a Student Support Specialist?

Integrating my knowledge and experience of academia and education with my experience of customer service. I love solving problems – and that’s 98% of my job!

Our students consistently name our personalized student support as one of the top reasons they graduate with their degree. To learn more about our online graduate degrees and certificates: