Elizabeth Benz, Director of Student Support at UNE Online

Student success hints from both sides of the screen

As an online education professional, I have researched, studied, and implemented best practices for online student success for thousands of students. Recently, I was interviewed for a blog post titled, “ Confessions of a student support specialist – the top 3 issues that  online students face ,” where I outlined how time management, isolation, and hustle can make or break the online graduate school experience. However, these make or break issues…

Writing effective emails

A Story of Two Emails: Using best practices to construct an effective email

Email. When it comes to communication it is the best and worst of tools. Most of the time it’s quick and easy. While we all know and accept that occasional typos will happen, there are a few ‘mistakes’ that are truly unforgivable. As you might expect, online graduate students use email to correspond with their…

Communication Rules

6 Communication Rules for Success in Online Student Groups

“In this course you will have a group project…” I think it is fair to say we’ve all been let down by a working group or by individual team members. No matter the setting, there seems to be an aura of dread when group projects are announced.  Add in the fact that online graduate students…